Wednesday, November 25, 2009

McGuckin's, the World's Greatest Hardware Store

I am the Buffalo Bills of home improvement.....incompetent, without a clue, and unwilling to pay the big bucks for top notch talent. So, when little things go wrong around my house I tend to let them go until they really annoy me, then finally suck it up and try to fix them. The latest case is my downstairs toilet, which apparently does not realize it lives in a semi-arid climate because it will not stop running water.

When it is time to fix something, I don't go to Home Depot or any other chain store, because along with being a place of great beauty and deep thought, Boulder has the World's Greatest Hardware Store, McGuckin Hardware. What makes it so great? Easy. They have an army of green-smocked "Als" (you know, from "Home Improvement") roaming the store, happy to help a moron like me. They send you home with the right stuff, and instructions on how to use it. It may cost a bit more than HD, but the advice is priceless. And, since they give you what you need, they save you time and money.

When I went in yesterday to find a correction to my toilet problem, I was expecting I would end up replacing the innards of the toilet for about $15. But when I explained my toilet issue to "Al", he asked in what way it kept running, then sent me home with a $2 plastic part that has fixed the problem. Maybe I could have gotten that part for $1.50 at HD, but I would never have known. So, "Al" saved me $13 and a much harder job. And, he had showed me exactly how to open the top of the device and where to put the part.

A Home Depot opened not far from McGuckin,s a few years ago. I am sure it is hurting them financially. But it would be a shame to see this level of customer service disappear. If you can even find anyone working in a Home Depot it is usually a kid who started last week. So, I am encouraging all my readers, both of you, to go to McGuckin,s and do all your XMas shopping this season, or to THEIR WEB SITE. If they go under, I will surely die when my house collapses!

I hope my Mom enjoys the 3-speed power drill she gets this year!

1 comment:

Kerry Lightenburger said...

I make everyone that visits Boulder take a trip to McGuckin's with me!! I will have to tell you about the time one of the "Als" went out to my car, in their parking lot with their cordless drill, to put my license plates on my car! I love that place and I refuse to shop at Home Depot or their ilk.